From market trends to operator strategies, find data driven analysis, insights and commentary you need to stay ahead of the game.
Turbocharge ChatGPT for Your Community Managers
When ChatGPT is integrated into a system designed specifically for Community Managers, ChatGPT can become a small, highly functioning part of a much more powerful tool.
When Industry Giants Fail: The Story of Countrywide
Countrywide made the same decisions that most banks made with regard to technology. They decided to replicate and spend millions on digital assets without recognizing what the true potential of technology
Are Multifamily Properties Understaffed?
Why is the onsite staff always recruiting and what do residents need them to do. Adam explores the real reason for increasing headcount.
Transforming Customer Support to Customer Success for Multifamily Operators
Resident support should not be treated as the unwanted consequence of having a client. It is a window into an opportunity to be better and gain a competitive advantage.
Technical support is the fastest growing overhead for rental operators
Did you know that 8% of all interactions with residents and prospects are for technical support? As more rental operators adopt tech, assistance and reporting issues with technology have been steadily increasing.