Solutions | Centralization
Empower your centralized teams by replicating the on-site experience.
Know what's happening on-site
View all your customer interactions consolidated in our true AI platform, so you always stay up to date with every prospect, resident and community.
Get closer to your customers.
Arm your central teams with timely insights into customers and communities, so they make smarter decisions, no matter where they are located.
Deliver top customer service.
Use smart automations for better communication and quicker task management. Speed up resolution times with industry trained, nuanced responses.
Solving Multifamily Needs for
Central & Regional teams.
Centralized Working | Customer Retention | Service Standardization
User Story:
Central Escalation Team
How they use it
Constantly logged in alongside where you work.
Why it helps
Teams use the Gateway to provide better customer service.
When they get a client call, they can quickly review the customer's summarized history, giving them the details they need to handle even the most upset customers efficiently.
Reduce the time taken to understand a customer’s problem by
75%
Know what’s happening on-site.
All your customer interactions are consolidated in one user-friendly platform, so you always have access to what your customers are saying.
Enjoy an integrated experience that always keeps your customers front and center.
With the Gateway, accessing specific insights about a customer or community is always simple. Alternatively, you can explore your data, by asking questions about your customers or communities, to uncover patterns and dive deeper into any subject.
Whether navigating directly or using interactive queries, all the information you need is at your fingertips.
Enjoy an integrated experience in the form of an extension that works alongside all your existing solutions - so you always keep your customers front and center.
As your teams navigate multiple tabs, across your CRM, PMS and email clients, the Gateway seamlessly unifies information to deliver any customer’s summarized history, right where you are.
Get closer to your customers for better decision making.
The Travtus Gateway helps you put your customers first by arming your central teams with actionable and timely information about your customers and communities.
Give them the necessary background and details they need to make smarter decisions, as if they were on-site.
Key features
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Resident and prospect experience scores provide accurate daily updates about how customers are feeling.
These scores reflect levels of engagement and satisfaction to improve retention and acquisition.
Community scores offer a comprehensive reflection of the overall experience residents are having at each property. Updated weekly, you can easily track changes in any community experience, providing timely insights for proactive management.
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Essential customer and community feedback, along with your standard operating procedures, are consolidated across your preferred time frame to generate tailored action plans.
Designed to help with retention planning, customer engagement and employee training, these plans can be independently implemented or easily shared across teams for swift execution.
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Access comprehensive summaries of all customer activity over your preferred time frame, available standalone or as an add-on to your CRM.
These summaries highlight complaints, risks, and escalations in an easy-to-read format, making prioritization simpler.
By viewing actual customer journeys—information not visible in the CRM alone—your teams can provide better customer service.
Optimize your teams without sacrificing customer service.
Enhance operational efficiency with our suite of Smart Automations for customer communication and faster task management.
Using intelligent and nuanced AI models we improve customer interactions, accelerate issue resolution, and optimize team performance.
Consistently deliver the best possible customer experience.
Key features
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Go beyond your property management system triggers to improve customer engagement everyday.
Send proactive outbound messages when it matters most—whether it's addressing a decline in a customer score, responding to a peak in operational trends like water outages, or managing time-sensitive nurture messaging like collection reminders.
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Drive efficiency with smart task management. Industry trained models identify and dispatch actionable tasks to the right teams for speedy resolution.
Streamlined task queues and proper task assignment reduces pressure on any single team, boosts collaboration, and enhances overall team efficiency.
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Speed up your processes with multilingual and multichannel AI conversations.
Your digital teammate connects with your preferred mailboxes, seamlessly integrating into your team's workflow.
Using your operational playbooks and our out-of-the-box solutions, your digital teammate engages in AI conversations that ensure your customers are supported.