Solutions | Reputation Management
Make the best impression by proactively managing your reputation.
Capture 100% of customer feedback.
Reviews account for 1% of customer feedback, while surveys and NPS provide helpful but retrospective insights. Explore every customer interaction across all channels to gain real-time, comprehensive insights.
Limit reputation risk with timely insights.
Equip your teams with valuable insights into all customer interactions. Provide timely information to minimize unchecked escalations and leverage positive feedback to promote your communities.
Boost your reviews with no extra effort.
AI-driven automation proactively requests reviews after every positive customer interaction, turning happy customers into vocal advocates. And no review goes unanswered with industry best practice responses for Google, Facebook, and Yelp.
Solving Multifamily Needs for
Regional, Marketing & Customer Experience teams.
SEO Improvement | Review Solicitation & Responses | Experience Tracking
User Story:
Customer Experience Team
How they use it
Every other day for 10 minutes.
Why it helps
This team uses the Gateway to gain insights into their portfolio by identifying hidden trends and areas for improvement.
They receive real-time alerts via the newsfeed, sorted by declining scores, and use the search functionality to uncover patterns within each community. This helps them identify and address issues, enhancing the overall customer experience.
Improve your customer experience scores by
91%
Capture 100% of customer feedback.
Benefit from real-time insights by connecting to all your data sources.
Receive up-to-date and unbiased information that reflects your customers' thoughts as they happen, not days or months later.
Limit reputation risk with timely insights.
Be aware of everything your customers are saying so you can take the right steps to boost your reputation and convert your customers into brand advocates.
With proactive insights, you can tackle customer complaints quickly and effectively to prevent escalations or damaging commentary.
Don’t miss out on capturing moments of positivity: 5% of all conversations are Kudos, i.e. positive feedback on employees.
Key features
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Resident and prospect experience scores provide accurate daily updates about how customers are feeling.
These scores reflect levels of engagement and satisfaction, which are crucial for fostering a positive living atmosphere and for to improve retention and acquisition.
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Access comprehensive summaries of all customer activity over your preferred time frame, available standalone or as an add-on to your CRM.
These summaries highlight complaints, risks, and escalations in an easy-to-read format, making prioritization simpler.
By viewing actual customer journeys—information not visible in the CRM alone—your teams can provide better customer service.
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Receive timely notifications in your news feed when a customer provides positive feedback about your employees.
Now you can more easily identify exceptional performance, which boosts employee morale and retention.This valuable customer feedback can be used for training to replicate what is working across your portfolio. Additionally, these insights provide a more rounded perspective of community performance.
Boost your reviews with
no extra effort.
Use AI driven automation triggers to maximize the impact of positive feedback. Request reviews from happy customers to build brand ambassadors. At the same time, reduce your spend on sponsored listings due to better SEO.
Benefit from proactive and consistent engagement with automation trained in industry best practices.
Key features
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Effortlessly identify positive feedback within daily communications and automatically send review links to happy customers.
Transform satisfied customers into vocal advocates to boost SEO, which lowers marketing costs and enhances your digital presence.
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Boost community reputation with automated, industry best practice review responses.
Ensure timely and professional engagement with every review across Google, Yelp and Facebook to enhance customer satisfaction and continue to boost your digital presence.