Solutions | Resident Engagement & Retention
Keep your residents engaged to
boost retention.
Access all resident intel in one place.
Get a complete view of your residents' experience, with feedback consolidated from across all your channels.
AI models unlock your conversational data so you have everything you need to know about each resident, right where you work.
Improve retention with timely action.
Reduce your marketing spend by prioritizing resident retention. Timely insights accurately pinpoint trending concerns and residents needing attention.
Clear action plans then provide the right steps to making residents happy and preventing attrition.
Effortlessly engage with your residents.
Ensure every customer feels acknowledged and valued, without adding more pressure to your teams.
AI driven automation, trained for multifamily, helps your teams to be more responsive and engaging.
Solving Multifamily Needs for
On-Site, Regional, Marketing & Customer Experience teams.
Resident Communication | Resident Satisfaction | Retention
User Story:
Regional Property Managers
How they use it
Daily to stay informed about their communities. Additionally, before site visits, they use the mobile app for a quick overview of that specific community.
Why it helps
RPMs use the Gateway to review trends in their specific communities and to prioritize critical issues first.
Looking at their community profiles they can stay ahead of any escalations or residents at risk.
Get up to speed on incidents, risks and operational issues in less than
5
mins/day
Access all resident intelligence in one place.
Get closer to your residents with feedback consolidated from across all your data sources.
Our AI platform, available as an add-on for Google Chrome and Microsoft Outlook, makes data accessible without having to leave your daily workspace.
Retain your customers for longer with timely action.
Always know which residents are happy and who needs attention.
Stay on top of the resident experience with proactive, time-stamped insights available to your teams right where they work, like Resident Experience Scores and Resident Journeys. Clear action plans help to prioritize and tailor engagement.
Equip your teams with the tools they need to maximize resident satisfaction and reduce attrition. Each resident you retain saves you $4,000 in replacement costs.*
*Source: Multifamily Insiders
Key features
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Resident and prospect experience scores provide accurate daily updates about how customers are feeling.
These scores reflect levels of engagement and satisfaction, which are crucial for fostering a positive living atmosphere and for to improve retention and acquisition.
Calculated on a scale of 0-100, customer experience scores are ranked across the overall portfolio.
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Access comprehensive summaries of all customer activity over your preferred time frame, available standalone or as an add-on to your CRM.
These summaries highlight complaints, risks, and escalations in an easy-to-read format, making prioritization simpler.
By viewing actual customer journeys—information not visible in the CRM alone—your teams can provide better customer service.
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Essential customer and community feedback, along with your standard operating procedures, are consolidated across your preferred time frame to generate tailored action plans.
Designed to help with retention planning, customer engagement and employee training, these plans can be independently implemented or easily shared across teams for swift execution.
Engage effortlessly with
your residents.
Make it easier for your teams to deliver personalized engagement by automating your inbound and outbound communications.
Easily send critical updates, reminders and more to your residents through the Gateway.
Handle all inbound requests quickly and effectively with the help of our digital teammate, trained in 200+ industry processes. Our smart responses can help you with more than creating leads, producing maintenance tickets, and handling collections. We've got you covered with everything from renewal reminders, move-out scheduling, and beyond.
Key features
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Go beyond your property management system triggers to improve customer engagement everyday.
Easily handle communications that improve customer retention and experience, for e.g. create leads, appointments and other milestones.
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Speed up your processes with multilingual and multichannel AI conversations.
Your digital teammate connects with your preferred mailboxes, seamlessly integrating into your team's workflow.
Using your operational playbooks and our out-of-the-box solutions, your digital teammate engages in AI conversations that ensure your customers are supported.