Our Features.
Productivity
Newsfeeds.
Stay ahead in the multifamily industry with a newsfeed that conveniently summarizes information from various sources in one, easily accessible location.
Receive timely national and state-level regulatory updates along with the latest industry news from Multifamily Executive.
With the Essential, Premium and Enterprise plans you also get timely alerts with critical company insights, including trending customer needs, complaints or positive feedback.
Tasks.
Create tasks for yourself or your team directly within the Gateway. Categorize your tasks for easy filtering when time is short.
Conveniently located next to your preferred browser or mail client, your task list will always be accessible when you need it.
Explore
Stay updated on your communities and customers with our search feature.
Quickly find answers, uncover issues and dig deeper into customer or portfolio needs by searching all your written communication. You can also access company policies and retrieve details about facilities and amenities in no time. With the Gateway, uncovering patterns and diving deeper into any topic is always simple.
For budget owners, Explore also helps with:
Variance reporting and adding more data for KPI measurement. Understand the reasons behind variances, e.g. spending on painting or higher than normal application cancellation rates.
Gain additional KPIs to measure financial and operational risks, customer satisfaction, complaints, and trending operational goals.
Customer Insights
Action Plans.
Essential customer and community feedback, along with your standard operating procedures, are consolidated across your preferred time frame to generate tailored action plans.
Designed to help with retention planning, customer engagement and employee training, these plans can be independently implemented or easily shared across teams for swift execution.
Alerts.
Receive timely alerts directly in your Newsfeed to focus on what matters most.
Alerts highlight complaints and issues, helping you gain a better understanding of your customers' needs.
Stay informed and act quickly to resolve concerns before they escalate.
Goal Tracking.
Resident goals are a summary of the most common conversation topics within a community. Stay close to trends in these goals to address any issues promptly or to validate the positive impact of process changes.
Easily track Resident Goals by pinning them to your Insights page. Once pinned, you can monitor performance over your preferred time frame, across all relevant goals.
Resident Journeys.
Access comprehensive summaries of all customer activity over your preferred time frame, available standalone or as an add-on to your CRM.
These summaries highlight complaints, risks, and escalations in an easy-to-read format, making prioritization simpler.
By viewing actual customer journeys—information not visible in the CRM alone—your teams can provide better customer service.
Resident &
Prospect Experience Scores.
Resident and prospect experience scores provide accurate daily updates about how customers are feeling.
These scores reflect levels of engagement and satisfaction, which are crucial for fostering a positive living atmosphere and for to improve retention and acquisition.
Calculated on a scale of 0-100, customer experience scores are ranked across the overall portfolio.
Community Performance
Community Experience Scores.
Community scores offer a comprehensive reflection of the overall experience residents are having at each property. Evaluated on a scale of 0-100 and ranked within your portfolio, these scores are essential for guiding best practices and driving improvements to ensure consistency across all communities.
Updated weekly, you can easily track changes in any community experience, providing timely insights for proactive management.
Kudos.
Receive timely notifications in your news feed when a customer provides positive feedback about your employees.
Now you can more easily identify exceptional performance, which boosts employee morale and retention. This valuable customer feedback can be used for training to replicate what is working across your portfolio. Additionally, these insights provide a more rounded perspective of community performance.
Performance Benchmarking.
Explore trends in Community Experience Scores and community summaries to gain insights into each community's performance.
Benchmark individual community performance against your portfolio to identify areas for improvement and share best practices from high-performing communities.
BI Solutions
Data Feeds.
Enjoy the benefits of data freedom with Travtus data feeds.
Combine output from comprehensive, industry trained machine learning models into your weekly reporting, BI platforms, and decision frameworks to take your internal processes to the next level.
Knowledge Mining.
The secret sauce for your company is your information. We help you unlock data from all historic communication, as well as SOP documents, and make it available to your team.
Smart Reports.
Benefit from a suite of reports designed to equip decision makers with essential insights, eliminating the need for manual data collection.
Review Management
Review Amplifier.
Effortlessly identify positive feedback within daily communications and automatically send review links to happy customers.
Transform satisfied customers into vocal advocates to boost SEO, which lowers marketing costs and enhances your digital presence.
Review Responses.
Boost community reputation with automated, industry best practice review responses.
Ensure timely and professional engagement with every review across Google, Yelp and Facebook to enhance customer satisfaction and continue to boost your digital presence.
Smart Automations
Survey Fielding.
Customizable and easily deployed with automation triggers, our survey fielding capability helps you capture valuable resident feedback on a scale of 1-10.
Smart Outbound Campaigns.
Go beyond your property management system triggers to improve customer engagement everyday.
Send proactive outbound messages when it matters most—whether it's addressing a decline in a customer score, responding to a peak in operational trends like water outages, or managing time-sensitive nurture messaging like collection reminders.
Smart Responses.
Speed up your processes with multilingual and multichannel AI conversations.
Your digital teammate connects with your preferred mailboxes, seamlessly integrating into your team's workflow.
Using your operational playbooks and our out-of-the-box solutions, your digital teammate engages in AI conversations that ensure your customers are supported.
Smart Task Dispatch.
Drive efficiency with smart task management. Industry trained models identify and dispatch actionable tasks to the right teams for speedy resolution.
Streamlined task queues and proper task assignment reduces pressure on any single team, boosts collaboration, and enhances overall team efficiency.
Advanced Analytics
Data Quality Reports.
Check the quality of your data with our advanced AI models. We provide detailed reports highlighting discrepancies and pinpoint areas for improvement.
Quality Assurance.
Analyze and score every customer conversation—whether with an employee or chatbot—to evaluate customer service, identify training opportunities, and assess performance.
This detailed assessment elevates service quality and enhances training and performance management.
Strategic Services
Advisory.
Advisory services are available for Enterprise clients at every stage of their AI journey. Leveraging our industry expertise, we collaborate with you to achieve your objectives, from AI readiness to innovation labs and bespoke advisory solutions.
Industry Benchmarking.
Know where you stand against your peers with our industry benchmarking capabilities.
We process millions of messages monthly to establish the industry benchmark, so you know how you are performing against the industry at all times.
White Labelling.
For enterprise clients we can offer a white labelled option, designed to seamlessly integrate with your brand and elevate your service offerings.