Once again, the NHMC’s annual gathering at OPTECH provided insight into the real estate industry. With a long list of housing providers, suppliers and startups attending, the schedule was - as always - comprehensive, covering topics as wide-ranging as AI, centralization, automation and resident experience.

During the COVID-19 pandemic, Travtus approach was used to identify trends in operations, services, and customer needs. Adam helped the team at Stuytown gather live intelligence and quickly react to the new expectations of residents.

Cortland uses Travtus products and labs to build a resident-first centralized platform which is designed to improve visibility into onsite operations and resident needs.

Powered by open data, big data tools consolidating information, AI tools can offer a customer-centric experience to residents.

Why is the onsite staff always recruiting and what do residents need them to do. Adam explores the real reason for increasing headcount.

Resident support should not be treated as the unwanted consequence of having a client. It is a window into an opportunity to be better and gain a competitive advantage.

Did you know that 8% of all interactions with residents and prospects are for technical support? As more rental operators adopt tech, assistance and reporting issues with technology have been steadily increasing.

The most crucial aspect to reduce employee turnover is not just training but providing the teams with the tools and support to truly succeed at their jobs.

Resident portals are an excellent placeholder to direct basic workflows but in order to truly get value from technology, you need solutions that can account for and react to the complexity of managing properties.

The operator need not cast a wide net but instead turn their funnel upside down and focus on their existing residents to build very targeted messaging and campaigns to attract a truly qualified lead.

Travtus and Wiredscore teams combine conversational intelligence and best practices, to highlight the need and operational impact from connectivity support demanded by residents.

On average, the industry seed 35 emails per 100 units every month from customers needing support. The onsite teams at our properties are often dealing with email overload.