An acquisition is a time of great celebration although it usually has very little instant pay-off. By focusing on field intelligence, talent retention and effective change management, each acquisition can bring value that can position an organization for further growth

Resident portals are an excellent placeholder to direct basic workflows but in order to truly get value from technology, you need solutions that can account for and react to the complexity of managing properties.

The operator need not cast a wide net but instead turn their funnel upside down and focus on their existing residents to build very targeted messaging and campaigns to attract a truly qualified lead.

A large NMHC 50 operator needs to look at prioritizing long-term initiatives which are not embedded in software but in data. The biggest challenge faced by the owners of 2 Million apartment units in America right now is – how to centralize operations

Gartner predicts Hyper-automation will be the next big trend in 2022. Here is how residential operations can pursue hyper-automation to automate end-to-end operational streams beyond software.

On average, the industry seed 35 emails per 100 units every month from customers needing support. The onsite teams at our properties are often dealing with email overload.