Why is the onsite staff always recruiting and what do residents need them to do. Adam explores the real reason for increasing headcount.

Did you know that 8% of all interactions with residents and prospects are for technical support? As more rental operators adopt tech, assistance and reporting issues with technology have been steadily increasing.

An acquisition is a time of great celebration although it usually has very little instant pay-off. By focusing on field intelligence, talent retention and effective change management, each acquisition can bring value that can position an organization for further growth

Resident portals are an excellent placeholder to direct basic workflows but in order to truly get value from technology, you need solutions that can account for and react to the complexity of managing properties.

On average, the industry seed 35 emails per 100 units every month from customers needing support. The onsite teams at our properties are often dealing with email overload.