Powered by open data, big data tools consolidating information, AI tools can offer a customer-centric experience to residents.

Resident support should not be treated as the unwanted consequence of having a client. It is a window into an opportunity to be better and gain a competitive advantage.

Did you know that 8% of all interactions with residents and prospects are for technical support? As more rental operators adopt tech, assistance and reporting issues with technology have been steadily increasing.

The operator need not cast a wide net but instead turn their funnel upside down and focus on their existing residents to build very targeted messaging and campaigns to attract a truly qualified lead.

On average, the industry seed 35 emails per 100 units every month from customers needing support. The onsite teams at our properties are often dealing with email overload.