Resident support should not be treated as the unwanted consequence of having a client. It is a window into an opportunity to be better and gain a competitive advantage.

Did you know that 8% of all interactions with residents and prospects are for technical support? As more rental operators adopt tech, assistance and reporting issues with technology have been steadily increasing.

A large NMHC 50 operator needs to look at prioritizing long-term initiatives which are not embedded in software but in data. The biggest challenge faced by the owners of 2 Million apartment units in America right now is – how to centralize operations