Solutions | Brand and Service Operations
Keep Your Brand Standard Across Every Property
The Problem:
Positive Moments Go Unnoticed.
Problems Surface Too Late
The Solution:
Keep Your Brand Standard Across Every Property with the Everyday(AI)™ Platform
Positive experiences go unreviewed while negative ones go public
Turn happy residents into advocates by requesting reviews automatically at the right moment
Positive feedback on employees goes unrecognised
Surface positive employee feedback so exceptional service gets amplified across your portfolio
Teams don't have visibility into whether the experience being delivered matches the brand standard
Know whether your brand standard is being met across every property and team
Boost Your Reviews With No Extra Effort
After every positive interaction, a review request goes out automatically, turning happy residents into advocates. Better reviews mean better SEO and lower spend on sponsored listings.
Every review across Google, Facebook and Yelp is also responded to using automation trained in industry best practices.
Recognise Great Service When It Happens
5% of all customer conversations contain positive feedback about your employees. Without a way to capture it, that feedback disappears.
Every positive interaction across your portfolio is identified in real time, so exceptional service gets recognised, shared with the right people and used to shape coaching across your teams.
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Know If Your Brand Standards Are Being Met
It is one thing to set a brand standard. It is another to know whether it is being delivered consistently across every property, team and channel.
A clear view of service quality across the portfolio means gaps are visible before they impact reputation. For example, when a negative interaction is detected, the right staff member is notified automatically with the full context they need to act quickly.
How Teams Use Travtus Everyday
On-Site Teams
Get real-time visibility into how residents and prospects are experiencing the property, so service gaps can be addressed before they escalate.
Regional Teams
See where brand consistency is slipping across the region and act on escalation risks before they affect reterntion or reputation.
CX
Track what customers are saying across every channel to surface hidden trends and prioritise the properties and residents that need attention most.
Marketing
Understand what is driving reputation and retention across the portfolio, and generate more positive reviews by reaching happy residents at the right moment.
Training Teams
Use real customer interactions to identify where teams are delivering exceptional service and where coaching is needed to close performance gaps.
Our Success Stories:
Travtus + Preiss
Within the first two weeks of onboarding, the platform flagged a recurring Wi-Fi issue at one of our properties. It gave us the data we needed to quickly... get it resolved.
Gmail
Google Reviews
Twilio
Yardi