Real estate needs true investment into people. Creative people, risk-takers, outliers. People that are building a new future for the industry with no strings attached. It is from here that radical, head-spinning change will come.

Countrywide made the same decisions that most banks made with regard to technology. They decided to replicate and spend millions on digital assets without recognizing what the true potential of technology

CBRE asked Tripty Arya of Travtus, about the potential impact of Artificial Intelligence, alongside the complexity of implementing it in the commercial real estate world

Why is the onsite staff always recruiting and what do residents need them to do. Adam explores the real reason for increasing headcount.

Resident support should not be treated as the unwanted consequence of having a client. It is a window into an opportunity to be better and gain a competitive advantage.

Did you know that 8% of all interactions with residents and prospects are for technical support? As more rental operators adopt tech, assistance and reporting issues with technology have been steadily increasing.

The Latch merger makes it very clear that the public markets are betting on an industry instead of a product. When Latch announced its merger with the Tishman Speyer vehicle , it was offered an Enterprise Value of $1.05 Billion on reported Net Revenue of $18 Million. The EV multiple of 58.5x is higher than any current publicly trading comparable

An acquisition is a time of great celebration although it usually has very little instant pay-off. By focusing on field intelligence, talent retention and effective change management, each acquisition can bring value that can position an organization for further growth

The most crucial aspect to reduce employee turnover is not just training but providing the teams with the tools and support to truly succeed at their jobs.

Resident portals are an excellent placeholder to direct basic workflows but in order to truly get value from technology, you need solutions that can account for and react to the complexity of managing properties.

The operator need not cast a wide net but instead turn their funnel upside down and focus on their existing residents to build very targeted messaging and campaigns to attract a truly qualified lead.

A large NMHC 50 operator needs to look at prioritizing long-term initiatives which are not embedded in software but in data. The biggest challenge faced by the owners of 2 Million apartment units in America right now is – how to centralize operations

Travtus and Wiredscore teams combine conversational intelligence and best practices, to highlight the need and operational impact from connectivity support demanded by residents.

Gartner predicts Hyper-automation will be the next big trend in 2022. Here is how residential operations can pursue hyper-automation to automate end-to-end operational streams beyond software.

On average, the industry seed 35 emails per 100 units every month from customers needing support. The onsite teams at our properties are often dealing with email overload.